Categories > Other Services
The Best Call Center Services in Portland for Seamless Support
You’re running a small business in Portland, juggling marketing, sales, and customer inquiries. Everything’s moving smoothly until your phone lines start buzzing off the hook, and you realize your in-house team can’t keep up.
The calls are getting missed, and frustrated customers are starting to take their business elsewhere. It’s a situation many Portland businesses know all too well.
Enter the best call center services in Portland. Whether you’re dealing with a spike in demand or just need a reliable team to handle day-to-day customer support, the right call center can change everything.
In this article, we’ll walk you through some of the top options in Portland that are more than just voice on the other end—they’re partners in making your customers feel heard and valued.
1. AnswerForce
Services: Telephone answering service for the light industry
Address: 1033 SE Main St Ste 5
Phone: (800) 461-8535
Business hours: Open 24 hours
Website
| Google score reviews | 4.9/5 |
| Total reviews | 4.8/5 |
| Score Consistency | 4.8/5 |
| Customer Service Quality | 4.7/5 |
| Scalability and Flexibility | 4.9/5 |
| Technology and Tools | 4.8/5 |
| Industry Expertise | 4.9/5 |
| Reputation and Reviews | 4.7/5 |
AnswerForce is a solid choice for smaller industries like plumbing, electrical, and home services, especially if you’re looking for 24/7 call answering. They’re known for being affordable and for handling fluctuations in call volume without breaking a sweat.
Their advanced CRM integrations make it easy to manage leads and customer interactions directly from your existing platforms, which is a big time-saver.
What’s also great is the customizable answering scripts—they make sure every call sounds like it’s coming straight from your business to help maintain your unique brand voice.
You can schedule appointments effortlessly and even record calls for quality checks or training.
That said, there have been a few grumbles about overcharging and billing issues, which could be a red flag for some businesses.
But overall, for the price, AnswerForce offers a lot of value with its solid support and smart tech tools that elevate the service experience.
They are incredibly responsive and they do a great job taking away any guess-work.
“We are so impressed with the level of service we have received from the team at Answer Force. From initial contact with Tarina to onboarding with Kelly and with daily use of the service they are top notch. They are incredibly responsive and they do a great job taking away any guess-work. Very happy with this company and would recommend them to anyone looking for a quality answering service.”
Mathnasium of Edmond, Google Reviews
Created various scripts together that agents follow and it has helped us to prioritize our business growth
“We have been using AnswerForce for over 3 months now and are really happy with their professionalism, follow up, support. Great company for your phone support needs. We created various scripts together that agents follow and it has helped us to prioritize our business growth.”
Savár Style, Google Reviews
2. WellReceived
Services: Telephone answering service for the medical industry
Address: 1033 SE Main St Ste 5
Phone: (800) 800-4449
Business hours: Open 24 hours
Website
| Google score reviews | 4.6/5 |
| Total reviews | 4/5 |
| Score Consistency | 4.4/5 |
| Customer Service Quality | 4.9/5 |
| Scalability and Flexibility | 4.8/5 |
| Technology and Tools | 4.5/5 |
| Industry Expertise | 4.8/5 |
| Reputation and Reviews | 4.5/5 |
WellReceived is a pretty solid choice if you’re looking for a medical answering service that works around the clock. They offer 24/7 live virtual receptionists and are fully HIPAA-compliant, so your patient’s data stays secure.
One of the standout features is how easily it syncs with your appointment calendar, whether you use Calendly or Google Calendar.
Plus, it has bilingual customer service and supports video calls through tools like Zoom—definitely a nice touch.
Many users have given props to its smooth customization options, thanks to the Salesforce CRM, which helps streamline client interactions.
But, it’s not all smooth sailing—some customers mentioned issues with the user interface and overall functionality. So, while WellReceived does a lot of things right, it’s not perfect.
Very helpful in handling client calls
“Michelle Trevino is what makes this company successful. She goes above and beyond her duties and I can’t thank her enough. Well Received is very helpful in handling client calls.”
Lana T, Google Reviews
Terrific to work with in tailoring an unique solution that is enhancing our offering
“Our company prides itself on being attentive to the personal needs of each client and has never been able to find that ‘perfect-fit’ that helps us to expand the help and support for our services, until now. The WellReceived gets it and have been terrific to work with in tailoring an unique solution that is enhancing our offering.”
Richard “Rick” Lippert, Google Reviews
3. LEX Reception
Services: Telephone answering service for the legal industry
Address: 1033 SE Main St Ste 5
Phone: (800) 800-9995
Business hours: Open 24 hours
Website
| Google score reviews | 4.7/5 |
| Total reviews | 4.6/5 |
| Score Consistency | 4.6/5 |
| Customer Service Quality | 4.8/5 |
| Scalability and Flexibility | 4.7/5 |
| Technology and Tools | 4.9/5 |
| Industry Expertise | 4.9/5 |
| Reputation and Reviews | 4.7/5 |
LEX Reception is tailored specifically for law firms, and it really seems like they get the unique needs of the legal world.
They offer 24/7 live chat and phone services using platforms like Zendesk. They also offer a video conferencing feature through Teleport, so you can expect smooth client interactions no matter the time of day.
On top of that, they integrate with well-known CRMs like Clio, MyCase, and PracticePanther, which helps streamline client communication and case management.
Clients we’ve reached out to talk about their responsiveness and professionalism, which is a big win.
That said, there are a few small hiccups worth noting—some have mentioned occasional name misspellings and wished for easier script customization tools.
Still, overall, LEX Reception seems like a solid choice for law firms.
Ability to understand the nuances of legal work and maintain a high level of professionalism is outstanding
“Lex Reception has been a game-changer for my legal practice. Their team is professional, responsive, and always on top of things. Their ability to understand the nuances of legal work and maintain a high level of professionalism is outstanding. I highly recommend them to any law firm looking to streamline client communications!”
Nicole Harvey, Google Reviews
Eager to earn your business and will work with you to meet your needs
“Have used (and continue to use) LexReception as the answering service for our law office. We’ve used a lot of answering services, and Lex really stands out. They are eager to earn your business and will work with you to meet your needs. They also present a friendly and professional persona to your incoming callers, which is critical. I highly recommend their service.”
Chris Rike AZ Law Guys, Google Reviews
4. AnswerConnect
Services: Telephone answering service for the finance, e-commerce, and IT industry
Address: 1033 SE Main Court 5
Phone: (800) 700-8888
Business hours: Open 24 hours
Website
| Google score reviews | 4.7/5 |
| Total reviews | 4.7/5 |
| Score Consistency | 4.6/5 |
| Customer Service Quality | 5/5 |
| Scalability and Flexibility | 4.9/5 |
| Technology and Tools | 4.9/5 |
| Industry Expertise | 4.8/5 |
| Reputation and Reviews | 4.7/5 |
AnswerConnect is a 24/7 live answering service that’s been getting a lot of praise lately, including being named “Best Overall Answering Service” by Forbes Advisor in 2024.
Some of the clients we’ve talked to over the phone seem to really appreciate their quick responses and problem-solving skills. This is a big win for anyone looking to provide excellent customer service.
One of the standout features is their flexibility. Clients can scale their plans and adjust service hours based on their needs.
They also make it easy to connect with popular CRMs like Salesforce, Zoho, and Zendesk, making client interactions smoother and more efficient.
Plus, with HubSpot managing their customer relationships, they’ve got a solid system in place for tracking inquiries and following up. The addition of Google Analytics integration is a nice bonus for tracking call metrics and user engagement.
That said, some users have reported issues with their mobile app crashing, which is something to keep in mind if you plan to rely heavily on it.
Amazing help in getting complicated call flows setup
“Great company to work with – Mia Ellsworth in particular was an amazing help in getting complicated call flows setup. Took her time, followed up, made sure all the details were right.”
Elizabeth Anderson, Google Reviews
Truly worth the money to have a professional company work with you and represent you
“I needed the services ASAP (phones went out), the customer service was incredible! Friendly, Attentive, Knowledgeable, Patient, and the Follow-up was amazing, Truly worth the money to have a professional company work with you and represent you. First impressions are priceless.”
Lizzy, Google Reviews
5. SignMore
Services: Telephone answering service for the Real Estate industry
Address: 1033 SE Main St Ste 5
Phone: (800) 924-9679
Business hours: Open 24 hours
Website
| Google score reviews | 4.6/5 |
| Total reviews | 4/5 |
| Score Consistency | 4.4/5 |
| Customer Service Quality | 4.7/5 |
| Scalability and Flexibility | 4.8/5 |
| Technology and Tools | 4.9/5 |
| Industry Expertise | 4.8/5 |
| Reputation and Reviews | 4/5 |
SignMore is a 24/7 live answering service tailored for the real estate industry.
Their team handles calls, qualifies leads, and schedules appointments. They help businesses seamlessly integrate with CRMs like BoomTown, Follow Up Boss, and Wise Agent.
They also offer a handy mobile app letting you manage your account and keep in touch with your team, offering real-time updates on availability and quick responses to messages.
Their clients love their focus on real estate, especially their KnowMore initiative. It provides valuable insights and resources for property pros.
On the flip side, they don’t offer a free trial, which could be a deal-breaker for some.
Still, with tech like Zapier for workflow automation and SetMore for appointment scheduling, SignMore looks like a solid option for real estate professionals looking to streamline their operations.
Seemless integration into setting appointments
“Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!!”
Fred Paskell, Google Reviews
Setup was super easy and they went above and beyond
“Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!”
Stasia Creek 406 East Realty, Google Reviews
