Categories > Internet/Tech
How We Picked Reliable Managed IT Services in Portland
Information technology can get difficult, so you’d want someone who knows what they’re doing and had the proper training to tackle the tasks at hand.
You may be looking to avail of different services from one provider, so we chose providers that offer a wide range of services.
Quality of Service
We still value quality over quantity, and it’s important that we only choose the providers who are consistent with giving good quality service to their clients.
You can never predict when you’ll need urgent IT services, so it’s best to know that there will be someone who can assist you at any time.
IT services may not come cheap, but they have to be worth the money you pay for. Thus, we only chose providers who offer the best value for money.
1. 24×7 IT Solutions
Services: Managed IT services, computer network support, cloud services, cyber security, data backups, IT consulting, IT projects
Address: 2080 SE Oak Grove Blvd #2, Portland, OR 97267
Contact Details: +1 503-343-4744 (support), +1 971-247-1686 (sales)
Business Hours: Monday – Friday: 7:00 AM – 5:00 PM
|Quality of service||5/5|
24×7 IT Solutions has been in business for over 21 years, and their mission hasn’t changed: to provide IT services that you can trust.
It’s their technicians that have left a good mark on their clients, as most say that their technicians have been helpful and patient. Calling tech support can be intimidating, but that’s never been a problem with 24×7.
Their clients are impressed with their response time too. While their official office hours are from 7:00 AM – 5:00 PM on weekdays, there will always be someone to assist you even if you call outside of those hours.
What we like most about them is that they don’t require long-term contracts, which is important if you’re a new business just starting out or just need temporary IT services.
However, they’re inclined to serve businesses of any size rather than individuals. So if you have a concern regarding your home office’s IT setup and data, we don’t suggest they be your first choice.
They can also hard sell their services, and while most of the people we’ve spoken to only had glowing words to say about the services they received, some were a little put off by this.
But this isn’t too much of a concern, and since they have a good record of meeting the expectations in their sales pitch, we can let this one slide.
2. Pacific Computer Group
Services: VoIP telephone support, security IT setup, cloud management, help desk IT services, virtual server environments
Address: 819 SE Morrison St Ste 233, Portland, OR 97214, United States
Contact Details: +1 503-888-1164
Business Hours: Monday – Friday: 8:00 AM – 6:00 PM
|Quality of service||5/5|
Pacific Computer Group has been providing IT services for more than 15 years, and it’s their priority to ensure businesses can afford their services.
Their IT support plans come in three tiers that are suited for businesses of different sizes. The lowest tier only starts at $460 a month, and they have a list of services that are available for all tiers.
If you’re still unsure, you can schedule a free 30-minute consultation with them where they can answer all your questions and help you determine which plan would be most suitable for you.
You won’t find complete information on their website, and this is to encourage you to get a consultation with them. While the call is free, we recognize that this is also a sales strategy that’s meant to convince you to become their client.
We don’t find anything wrong with that, but we also think it would be more convenient if they had more information available on their website to make it more convenient for potential clients.
As we mentioned, they offer IT support plans, and these are paid monthly.
They don’t offer short-term or one-time services. So if that’s what you’re looking for, it’s best to look elsewhere.
But if you do get a plan from them, their technicians are knowledgeable and quick to respond whenever you need it. Despite having set IT support plans, they still tailor their services to your needs, which we think is a great bang for your buck.
3. Computer Chimps
Services: Computer repair, virus removal, data recovery and migration, Wi-Fi and network troubleshooting, software training
Address: 9620 Northeast, Tanasbourne Dr., Ste 300, Hillsboro, OR 97124
Contact Details: +1 503-789-5080
Business Hours: Monday – Friday: 10:00 AM – 7:00 PM, Saturday: 10:00 AM – 5:00 PM
|Quality of service||5/5|
Computer Chimps is a great pick if you’re someone who needs IT or computer support for your personal devices.
They cater to individuals and small businesses, but a large chunk of their customers are private individuals who require different services.
Other than IT services like data management, virus removal, and network troubleshooting, they can also repair hardware issues and even help you set up a custom PC rig!
They charge by the hour and offer discounts if you’re a new client. If you’re a new client, they charge $80 for the first hour and $20 for each additional 15 minutes after that.
This rate is mostly used for PC and Mac repair, and if you require other services, they can give you a specialized quote. From our research, they price reasonably and their clients have been satisfied with their overall service.
There’s a possibility you’ll have to pay for your technician’s commute to your place if you need on-site services, as they don’t have a physical location and their address is for business and mailing purposes only.
They also don’t offer set plans for businesses, but you can still give them a call and see what they can do. However, they’re a small business and they may not have the manpower to run IT services for medium to large enterprises.
But if you only require one-time or short-term services for your personal devices, then they’re a great pick.
4. Bolt Computer Services
Services: Computer repair, data recovery, network and servers services, virus and malware removal, hardware services
Address: 1033 SW Yamhill St Ste 101 Portland, OR 97205
Contact Details: +1 503-616-2841
Business Hours: Monday – Friday: 10:00 AM – 6:00 PM
|Quality of service||4/5|
Bolt Computer Services offers both IT services and computer repair. So if you’re in need of both, you don’t need to look any further.
They have a physical shop you can visit, but you’d have to set an appointment for you to be entertained. Otherwise, you can opt for on-site services or request remote services if it’s applicable.
Their technicians are highly skilled and persistent. A lot of their clients appreciated how the technicians refused to give up on their problems.
Not only that, you’ll be given tips for your device’s or server’s maintenance once they’re done.
Most of their customers are pleased with their prices, which start at $70 per hour in the shop and $170 an hour on-site. If your device will be left with them, then you’ll only be charged for the hours of work and not for the whole duration it’s with them.
There are some instances when they have a backlog of tasks, and this can affect their responsiveness. Their availability will vary, and the only way to know for sure is by calling them.
But you’ll end up calling them anyway because there’s barely any information available on their website. Their website doesn’t list any of their services but only contact information and how to make an appointment.
So if you’re not in urgent need of IT service, calling them may just be worth the effort.
5. TeamLogic IT
Services: Managed IT services, cloud services, data backup and recovery, cybersecurity, IT consulting, network assessment
Address: 9900 SW Wilshire St 230 Ste 230 Portland, OR 97225
Contact Details: +1 503-919-7900
Business Hours: Monday – Friday: 8:00 AM – 5:00 PM
|Quality of service||5/5|
TeamLogic IT has multiple locations around the country, which is great if you’ve got a business in different states.
They specialize in managed IT services and cybersecurity, but they offer other services too, like network assessments and remote work IT setup.
What clients appreciate most about them is their quick response time, and there’s always a technician who’s ready to assist you. Their technicians are skilled, professional in the work they do, and overall easy to work with.
But if you’re still on the fence about whether you should avail of their services, you can request a free consultation by either calling them up or filling up an online form.
You’re most likely to reach out to them anyway because there’s limited information available on their website about the IT support plans they offer and their rates. They do have a list of services available but not much else.
Most clients found their prices to be fair, but the rate will vary depending on the services you’ll acquire. But if it’s any consolation, we’re confident about the quality of service they provide to each of their clients.
A minor drawback to their services would be very few complaints of spam emails and the unsubscribe button not working. We understand how this can be irritating for some, which is why we slashed some points off them.
But for the most part, they’ve been able to deliver good quality service with the majority of their customers satisfied, so they still get a recommendation from us.
6. Assured Technology Solutions
Managed IT Services
Address: 7831 SE Lake Rd STE 101, Portland, OR 97267, United States
Email: [email protected]
Business Hours: Monday – Friday: 7:30 AM – 5:00 PM
|Quality of service||5/5|
Assured Technology Solutions is a company that provides its clients with an excellent array of comprehensive and professional IT solutions for various industries in need of such services for an overall smooth and well-managed experience in the area.
With a retention rate of 97%, they have since then built a positive reputation for themselves due to their ethical approach in going about their services and holistic support to ensure that all issues will be adequately addressed in a timely manner.
Past clients that have experienced their services have commended them for their helpful and professional team of technicians and highly customizable take on delivering IT solutions that have ensured reliability and that all personal interests are taken into consideration at all times.
Note though that rates of their services and packages thereof aren’t readily available on their website which interested clients may need to inquire further for more information on this matter.
Nonetheless, with their team of diversely experienced personnel on the job, holistic and well-executed services offered, and a wide range of industries accommodated, we highly recommend interested clients to check them out.