Having been established in 1989, we’re not surprised at the breadth of experience that American Chimney & Masonry has. In fact, they’ve already cleaned, serviced, or repaired more than 15,000 chimneys as of writing.

We believe that great service relies on the talent and knowledge of the technicians – and this company is no stranger to this. Actually, their technicians are certified by the Chimney Safety Institute of America (CSIA) and by the Oregon Chimney Sweep Association (OCSA).

This basically suggests that they use industry-leading tools and methods to meet high standards of chimney sweeping. And this matters to us because we want to ensure that only chimney specialists get the work done from top to bottom.

Now, in terms of their cleaning process, we find their system highly convenient as they respond fast to calls. Additionally, they also charge within Portland’s median rates, so that’s a relief for us on behalf of our budget-conscious friends.

Observing their process, their best point is their attention to detail and well-outlined reporting (which includes photos and diagrams). This approach showed us their transparency as they keep clients in the loop of things.

Of course, there were issues of unsatisfactory work and slow communication, but these are matters we can overlook. These complaints were more notable in the past, but not in the present which is a good sign of improvement.

The biggest advantage that Chutes N’ Ladders can offer is complete customer satisfaction. In fact, they’re the only one on our list with the perfect 5-star rating on Google Reviews and Yelp  – just one good sign among many others.

The place is a family-owned company which explains why they tend to be more welcoming to new clients. They actually have live operators as well so you can send in queries 24/7, ensuring flexible availability.

Among their offerings is chimney cleaning which is actually their signature and most in-demand service. For starters, we like it because they work pretty fast with a typical service only taking about an hour to an hour and a half.

Other than that, they have a wide experience with various types of chimneys, fireplaces, and stoves. This makes them an advantageous choice no matter the type of chimney you have and whether it’s old or new.

Price is also their key selling point because their rates are reasonable, plus the fees depend on the difficulty of the job. Additionally, if they inspect your chimney and find that it’s not dirty, then they won’t clean it.

The only complaint we found was related to other services, so it’s safe to say that their chimney sweeping remains a solid choice. They’re very thorough with their process and communicate well with the clients in every step.

The dedicated team of Chimney Sweep Specialist is what made us consider them on this list. They have this rigorous cleaning process in which they ensure the best for every chimney they have the chance to work on. 

Clean and thorough is how we described the said cleaning process. This includes comprehensive outlining of the job (often they do this from the top of the roof to the chimney cap up until the top down), as well as bringing out the right equipment for it.

Now, unlike their competitors (that often quote a 20-minute clean), their team of experts spends an adequate amount of time, usually 1 to 2 hours. This doesn’t concern us at all since this means proper preparation and cleaning of the chimney.

In addition to that, it is best to note that they can be of service to any kind of chimney or even open fireplace and woodstove their clients might have. Plus, this comes with an on-site free estimate of repairs if they find it necessary. 

Unfortunately, there’s a minor issue when it comes to their response to inquiries. Obviously, we find this an unfortunate turn of events so we’re putting a heads up in case you have high expectations regarding customer service. 

On the brighter side, it has come to our attention that they’ve been giving their clients a friendly financial option suitable to the chimney issue they have. Free and honest quotation factors this said option, plus, a right amount of warranty is also on the table. 

Even though Chimney Pioneer has only been in this business industry for 8 years, there’s no stopping them from providing great services. After all, their professional background deals with all types of chimney cleaning.

To hold on to their promise, they have with them all the necessary tools to ensure a proper chimney sweep. Among all these, we have our eyes with the vacuums they use, which we learned are well maintained so filters are never clogged. 

On the other hand, our hats are off to their 5-star rated customer service. They have been, as we’ve heard, delivering positive communication with their customers starting with the consultation until the end of the cleaning process. 

To add more to that, their trained representatives are also quick to respond, which honestly wins our favor. This is an obvious plus because it is surely the first thing we are looking for in this kind of service. 

The only thing that concerns us is their high charge for canceled appointments. Although this is mainly not their problem at all but the customer’s, it still bothers us since the fine starts with $60 dollars and that sure is a lot of money. 

Still, we see their pricing system as a customer-friendly one and is suitable for those with a tight budget. This is also all thanks to their seasonal discounts and specials, which are pretty convenient if we are being honest.