Categories > Repairs
The 5 Best Appliance Repair Services in Portland
How we picked
Quality of work
Based on the parts (new and used; original or OEM) and labor available; diagnostics and consultation process; average turnaround time; emergency hours; and warranty on parts and repair.
Experience
Based on the shop’s years in business and average customer satisfaction.
Range of items, units, and brands
Based on the shop’s capacity to repair various appliances of various models and brands.
Rates
Based on the shop’s average rates per hour and service call fees. Discounts and specials are also considered.
Customer service
Based on the availability and the general communication with the shop.
1. Appliance Guys Inc
Services: Appliance repair services
Website: https://www.applianceguysinc.com/
Contact Details: +1 503-531-8853 | [email protected]
Operating Hours: Monday – Friday: 8:30 AM – 4:30 PM
Google Reviews | 4/5 |
Yelp | 4/5 |
Total reviews | 5/5 |
Score consistency | 5/5 |
Quality of work | 4/5 |
Parts and labor | 4/5 |
Diagnostics and consultation | 4/5 |
Turnaround time | 5/5 |
Emergency hours | 5/5 |
Warranty | 4/5 |
Experience | 5/5 |
Years in business | 5/5 |
Customer satisfaction | 4/5 |
Range of items, units, and brands | 5/5 |
Rates | 4/5 |
Customer Service | 4/5 |
Pros
- Repairs all kinds of household appliances
- Competitive repair rates
- Works with commercial and residents clients
- Fast response and turnaround time
- Offers after-hours emergency services
Cons
- High service call rates
Despite being a relatively small appliance repair store, Appliance Guys Inc is able to rival many established shops. We can associate this with their fast response time, wide range of skills, and solid customer service.
The shop basically deals with all household appliances so you don’t have to think twice about whether they can repair your item or not. Simply ring them up and call for a quick diagnosis about your issue and you’ll be off to go.
The only downside is that the service call for appliance repair is $99, which is kind of high if you ask us. Fortunately, the labor is quite competitive, to say the least, for $39 per 15 minutes (some repairs won’t take much time anyway).
In line with this, we do like their fast response time wherein clients can get a reply within a couple of hours of booking. There’s a 2-hour window for this response time which is already enough to deal with the issue without inconveniencing your schedule.
On top of that, they’re also able to work with residential and commercial clients for all things installations and repair. This makes them an advantageous choice for a wide range of clients within the Portland metro area.
Finally, we love that they also offer after-hours emergency services with the same response rates as their regular service. Although this comes with additional fees, we think it’s only fair since this is quite usual for most shops.
2. Mr. Appliance of Portland
Services: Major appliances and small appliances repair
Website: https://www.mrappliance.com/portland/
Contact Details: +1 503-877-1349
Operating Hours: Monday – Friday: 8:00 AM – 5:15 PM
Google Reviews | 4/5 |
Yelp | 4/5 |
Total reviews | 5/5 |
Score consistency | 5/5 |
Quality of work | 5/5 |
Parts and labor | 5/5 |
Diagnostics and consultation | 4/5 |
Turnaround time | 3/5 |
Emergency hours | 4/5 |
Warranty | 5/5 |
Experience | 5/5 |
Years in business | 5/5 |
Customer satisfaction | 4/5 |
Range of items, units, and brands | 5/5 |
Rates | 4/5 |
Customer Service | 4/5 |
Pros
- 15 years of experience in repairing residential/commercial appliances
- Award-winning appliances repair company
- 1-year parts and labor warranty for residential services
- 30-day parts and labor promise for commercial services
- Upfront pricing & contactless payment
- Service on your schedule (online scheduling system)
Cons
- Slow turnaround time
- Minor issues with their emailing system
When you find an appliance repair provider, we understand how important it is for you that they get the job done right. The team of skilled service professionals of Mr. Appliance of Portland, as we know, can deal with all sorts of appliance repairs.
Being in this industry for over 15 years, we’re not at all surprised with the continuing success they are achieving (review sites alone are some of the proofs). Not to mention the various local awards and accolades under their name.
Now, talking about their appliance repair, we’re pleased to let you know about their one-year parts and labor warranty for residential services, and 30-day parts and labor promise for commercial ones. Perks of being a Neighborly Company, we guess.
For your information, the shop’s technicians are experienced in repairing a wide range of appliance brands. We reckon that this is a major factor we want you to consider since it’s very important to be knowledgeable about the specifics of your appliances.
However, most of the poor feedback they receive (which is only a few, actually) points to their slow turnaround time, even for just a basic repair. We found out that this was due to those appointments (email) slipping through their crack to which we’re disappointed.
On the brighter side, scheduling an appointment with them is very convenient. They have this kind of system which lets you book your next appliance repair through their online scheduling process, although this is a usual thing nowadays, it’s still a plus for convenience.
3. Spencers New & Used Appliances
Services: Appliance dealer, appliance repair
Website: https://www.spencersappliancesonline.com/
Address: 7115 NE Glisan St, Portland, OR 97213
Contact Details: +1 503-254-7977 | [email protected]
Operating Hours: Monday – Friday: 8:30 AM – 5:00 PM
Google Reviews | 4/5 |
Yelp | 4/5 |
Total reviews | 5/5 |
Score consistency | 5/5 |
Quality of work | 4/5 |
Parts and labor | 5/5 |
Diagnostics and consultation | 5/5 |
Turnaround time | 4/5 |
Emergency hours | 4/5 |
Warranty | 5/5 |
Experience | 5/5 |
Years in business | 5/5 |
Customer satisfaction | 4/5 |
Range of items, units, and brands | 5/5 |
Rates | 5/5 |
Customer Service | 4/5 |
Pros
- Has been in the business since 1982
- Authorized retailer for GE and Hotpoint appliances
- Sells, service, and repairs the latest brand name major appliances and products
- 6-month warranty on parts and labor for used appliances
- 90-day warranty for parts/labor on their repair service
- Has a large supply of used appliance parts
- Connections with major brands (for ordering brand new appliance parts)
- Acceptable pricing system, for Portland-area residents
Cons
- Minor issues with their installation service
- Higher rates for residents outside the Portland area
Besides the fact that Spencers Appliances Inc is an authorized retailer for GE and Hotpoint appliances, it’s also not a secret that they could repair broken appliances. They can even be your go-to shop for new appliances, but that’s another story to tell.
Before anything else, when you avail the used appliances they are selling, you are guaranteed a 6-month warranty on parts and labor – a generous warranty if you ask us. But, honestly speaking, it’s a very risky step for you to consider (since it’s used).
Moving on, their repairs on major appliances (washers, refrigerators, ranges, etc.) have a different type of warranty. Here, clients can be offered a 90-day warranty for parts/labor but as mentioned, it still depends on the brand and appliance.
Fortunately, their ways of repairing are backed with mixed notes, mostly positive, especially in providing the needed parts. This aspect is easy for them since they have a large supply of used appliance parts, while also having connections with major brands to order new parts.
Their pricing system, furthermore, is quite alright at all, seeing that they charge a flat fee (this includes diagnosis). Their Portland-area patrons can enjoy a $100 diagnostic service fee, but the fee for clients outside the area goes up to $150.
All things considered, it is safe to say that the shop has the factor to give you your needed appliance repair. On a poor note, their installation service, however, isn’t receiving favorable reviews, something we think they should give attention to.
4. All Tech Appliance
Services: Appliance repair
Website: https://alltechappliance.com/
Contact Details: +1 503-762-1427 | [email protected]
Operating Hours: Monday – Friday: 8:00 AM – 5:00 PM
Google Reviews | 4/5 |
Yelp | 5/5 |
Total reviews | 4/5 |
Score consistency | 5/5 |
Quality of work | 5/5 |
Parts and labor | 4//5 |
Diagnostics and consultation | 4/5 |
Turnaround time | 4/5 |
Emergency hours | 4/5 |
Warranty | 4/5 |
Experience | 4/5 |
Years in business | 5/5 |
Customer satisfaction | 4/5 |
Range of items, units, and brands | 5/5 |
Rates | 5/5 |
Customer Service | 4/5 |
Pros
- More than a decade of experience in repairing major residential appliances
- Same-day service (subject to availability)
- 300+ projects done
- Reasonable pricing system
- In the process of developing an annual service plan for washers and dryers
Cons
- Less guaranteed warranty
- Often slow turnaround time
Even for a small business company, we do believe All Tech Appliance still has its own advantage. One we could think of is that they can offer you a personalized service, especially on your most needed appliance repair.
As a matter of fact, their signature marketing technique is their same-day service. Although there were some inconsistencies with this, due to the fact that it is subject to availability, we still appreciate it since not all appliance repair shops do this.
Speaking of that, they repair most types of residential appliances: washers, microwaves, refrigerators, etc. Actually, throughout the years of their service (since 2010), they have done more than 300 repairs for a total of 1500+ happy clients.
On the other hand, we are disappointed with the warranty they guarantee their clients. Contrary to other companies that we know of, which offer at least 3 months of warranty, this shop’s repair work has a warranty valid for only 30 days.
For their pricing system, a trip to your house will cost you $99 (still depends on your location). This honestly at first is really quite expensive, but actually, it includes the fee for travel time and the initial diagnostics, making the rates pretty inclusive.
We also want to mention that reviews show their quickness in providing solutions to broken appliances, especially on most major brands. It’s just that sometimes their suppliers take so long to provide the needed parts, which results in often slow turnaround time.
5. A Appliance Repair Service
Services: Mobile appliance repair
Website: http://www.aappliancerepairportland.com/
Contact Details: +1 503-258-9635
Operating Hours: Monday – Friday: 8:00 AM – 5:00 PM
Google Reviews | 4/5 |
Angi | 5/5 |
Total reviews | 4/5 |
Score consistency | 4/5 |
Quality of work | 4/5 |
Parts and labor | 4/5 |
Diagnostics and consultation | 5/5 |
Turnaround time | 5/5 |
Emergency hours | 4/5 |
Warranty | 5/5 |
Experience | 5/5 |
Years in business | 4/5 |
Customer satisfaction | 4/5 |
Range of items, units, and brands | 5/5 |
Rates | 4/5 |
Customer Service | 4/5 |
Pros
- Provides a generous amount of specials/ deals on their repairs
- Offers a comprehensive range of repairs for all domestic, major brand appliances
- Licensed, trained, and certified technicians
- Parts are covered under the Manufacturer’s Factory Warranty for 90 days
- Easy to contact and book
Cons
- High rates (labor fees are charged per hour)
A Appliance Repair Service won our favor when it comes to providing their clients with specials or deals. To tell you the truth, it’s mostly what their clients are talking about on every review site we could find them in.
First things first, they’ve been repairing and servicing major home appliances for over 10 years, a considerable amount of experience in our opinion. In view of those years of service, we’re not surprised that they have been accommodating clients mostly through referrals.
Now, speaking of the specials they offer, it’s quite fascinating to know the amount of appreciation they give their customers through this. In fact, as of this writing, they are providing a couple of deals/coupons which are helpful in reducing the costs.
On top of it all is their special web code where clients can avail of a 10% discount on their repair when they call them with this specific code. This one here is open to all interested clients with major appliance problems.
Unfortunately, this next special is not applicable to all, well, since it’s a senior citizen discount (20% off of their total repair cost). Good thing, we’ve made aware that they also frequently launch special monthly discounts, which you can look forward to.
For our final note, we want to let you know that the shop doesn’t charge at a flat rate, instead, it’s a $60 per hour labor charge. It’s quite expensive, especially if the repair will take a while, so do take note of this matter.